FAQs

SHIPPING & DELIVERY

All our items are shipped with precision and extra packaging to make sure your item(s) arrive in the way they are meant too. All items will be dispatched within 14 working days and some items are dispatched next working day! (Please allow up to 14 working days on busy occasions however we do try to get orders out within 5 working days)

EASY RETURNS

We accept returns, if the item does not arrive in the the way it should then please email us at customerservices@dbuk2020.com along with photographic evidence of any damages and we can start this return process. This must be done within 14 working days of receiving your item(s). 

TRACKING YOUR ORDER

Once we have sent your order, you will receive an email to say it has been dispatched, you should then receive your item within 3 working days. You will also get an email from Royal Mail or one of our couriers along with a tracking code and when they expect to deliver it (please allow up to 7 working days and if it still hasn't arrived please email us diversityboutique2020@gmail.com so we can sort this out at the earliest convenience) 

100% SECURE ORDERING

We only collect data like your email address and delivery details. Payments are done through the safety of our automated payment service provider which is completely secure. 

PRIVACY POLICY

We use your personal information to provide our services to you which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date with new products, services and offers (if you've subscribed) 

COMPLAINTS POLICY

Our complaints policy is very simple, if you need to make a complaint regarding an order, a member of staff, delivery, payment or anything else - please email us customerservices@dbuk2020.com and we will try our best to accommodate you.